Policies.

FitFlex Policy

 Shipping Policy -

Free Shipping -  All shipments are free worldwide. No additional charges apply for standard shipping.

Estimated Delivery Times by Geographic Region-

  • Asia: Estimated delivery time is 7 to 14 business days.
  • Europe: Estimated delivery time is 10 to 20 business days.
  • America: Estimated delivery time is 14 to 30 business days.
  • Australia and New Zealand: Estimated delivery time is 14 to 30 business days.
  • Rest of the World: Estimated delivery time is 20 to 45 business days.

Return Policy -

Free Returns - Products can be returned within 45 days of receiving the order at no cost. Returns will be processed after receiving and inspecting the returned product to ensure it meets our return policy.

Refunds -

  • Damaged or Incorrect Items: If the product arrives damaged, incorrect, or does not match the description on our site, contact us within 90 days of receiving the product to request a refund or exchange. Refunds will be issued after the product is returned and the issue is confirmed.
  • Non-Delivery: If the product has not been delivered within 45 days from the order date, you may request a full refund or a replacement order.

Warranty - 

Product Warranty - All products come with a 90-day warranty. The warranty covers manufacturing defects, material or design flaws, and inaccuracies in product description. For issues within this period, contact us for further assistance.

Security and Privacy -

Data Security - We are committed to protecting your personal information. All transactions are processed securely using advanced encryption protocols, and your data security is a top priority for us.

 

Privacy Policy - We collect personal information only for processing orders and customer service. Your information will not be shared with third parties without your explicit consent.

Customer Support -

Support and Communication - For any questions or issues with your order, please contact us through the "Contact Us" page on our site. Our support team is available to assist with any inquiries or problems.

Operating Hours - Support is available 24/7, including weekends and holidays.

Additional Terms-

Changes to Terms - We reserve the right to change these terms and conditions from time to time, and the updated terms will be posted on our site. Please review the terms periodically to stay informed of any changes.

Return Policy Exclusions - Our return policy does not apply to products damaged due to misuse or alterations made to the product after receipt.

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